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What types of insurance does Acuity offer?

Acuity offers a variety of insurance options, including home, auto, and business insurance. Specific products include personal auto, motorcycle, homeowners, renters, and various business coverages tailored to different industries.

How does Acuity differentiate itself from other insurance providers?

Acuity differentiates itself through its commitment to personalized service, deep industry expertise, and a customer-centric approach. The company assigns dedicated claims specialists to ensure a seamless claims process for policyholders.

Can I access Acuity's services through a mobile app?

Yes, Acuity offers a mobile app that allows users to access agency information, report claims, connect with emergency roadside assistance, and manage payments conveniently.

What is a mutual insurance company, and how does it benefit policyholders?

A mutual insurance company is owned by its policyholders rather than stockholders. This structure enables Acuity to prioritize the long-term safety and financial security of its policyholders over short-term profits.

How can policyholders report a claim with Acuity?

Policyholders can report a claim by calling Acuity's claims team, using the online platform, or through the mobile app. Additionally, agents can report claims on behalf of policyholders.

Q: How often does Acuity experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Acuity outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.